Today when we come to the word support,
It means quality and customer experience. When it comes to application
technical support it can be quite tricky. You need to provide support to your
clients 24/7, which means you either spend a ton of money staffing a call
center or you outsource the support to a third party. Of course, there’s more
that must go into this decision than just the cost.
technical support team can be highly beneficial adding a value to your software
product/business experience. Here’s a look at the many advantages that will
upgrade your company’s business goals.
that handle technical support are experts in their field and provide only the
best possible support for your clients. Not only will you have experts handling
your client’s needs, but you can also hire experts to handle your backend needs,
such as server monitoring and your requested technologies that fits your
Partnering with software agencies
who provide application technical support as a service adopt to a variety tools
and technologies which adds to your in-house team.
cover all stages of application support and maintenance, configuring and
integrating with the clients’ tools.
Easy to Scale you’re Business
If the number of support tickets increases, you can just add to your monthly
support package. Even if you expand, partnering with a software house can
provide you with the largest package for your support, they will often
customize a larger package.
Your Team Productivity
Saving money and time by maintaining the technology responsibilities in
house don’t let your employee focus on their primary roles. Constant
distraction by support issues which is dramatically reduces their productivity
and consume time.
Hiring a dedicated technical support team enforce a higher service delivery
quality and provides 24/7 support.
can be very costy and not meeting the working hours barriers. The saving
money and effort duet while having the ultimate support 24/7/365 can be met by
Many firms fear the decision of
partnership or delegating the support department to another partner.
Due to the below disadvantages:
Potential of hiring the wrong technical
If you hire a company not capable of living up
to the promises made or a company overseas, you may run into issues, such as
language barriers and working hour’s differences
credible software technical application support service providers introduce
24/7 support model. In addition to, giving you the chance to interview the
specialist and test their skills.
software application support providers’ offers all connections and technologies
communication platforms, in addition to, business trips to your location.
Partnership with less experienced vendor
Requesting recommendations and
business cases helps you as decision maker to trust the potential partner services
RMGS offers a range of product support services to
enable independent software vendors to focus on customer satisfaction while
reducing the cost of support and making it more widely available.
Support can become a
competitive strength for an ISV by outsourcing it to a software partner who
masters the utilizing of a comprehensive set of tools covering all stages of
application support and maintenance, configuration and integration.
RMGS qualified professionals will ensure that the client’s
Service Level Agreements (SLA) for support are met through periodic monitoring
and progress reviews.
For more info: www.rmgs.co