As the role of the medical assistant, I would want to comfort the patient and answer any questions that he/she may have. In this case the patient is feeling abandoned, so I will explain that we were letting him/her rest and fully awaken before we let anyone in to see him/her. I would also let the patient know that his/her health is important and that the doctor will be in shortly to explain more. Also that the doctor will help him/her understand what he/she went through before he let the family into explain to them how they can help with intestinal cancer. Hospital administrator-
As the role of the hospital administrator I would apologize to the patient for him/her for feeling abandoned. I would inform him/her that they were not at all abandoned, that the nurses were watching over him/her. That when he/she started to show signs of waking up that his/her doctor was informed. I would let him/her know that this is the procedure after every surgery. I want to be able to answer any questions he/she may have to comfort him/her. I would want the patient know that he/she can call me if he/she has any more questions about intestinal cancer.
Family member (wife, mom, dad, sister, or brother)- As a family it is harder to comfort a patient because they feel like you do not have all the answers that the doctors or nurses will have. I would be there to comfort them so that they can calm down enough to just talk about what the doctor did tell me about the surgery. I would let my family member understand that we were all here waiting for him/her to come out to be by his/her side. Being the family member is a big part because they want you to comfort them and help them understand why this has happened to them.
Helping them understand the procedure of being left alone to recover is the best thing for them. The thing about being a family member with someone that is ill is that you can do the research for the illness and help him/her understand what intestinal cancer is. As the role of a medical assistant, hospital administrator, and a family member the most important thing to do is to ease the patients mind with the question they may have. The biggest part is the family member’s role because they are the closet to the patient and can ease the patient faster than anyone else can. With the medical ssistant they are only allowed to say so much to the patient. With that, the medical assistant can calm the patient down but not as much. This just leaves they still with questions unanswered. With the hospital administrator, they really have not been with the patient and only know what the patient had done and the procedure that they went through. The family member is the main support for the patient at this point. To help them understand and get through the hard parts. Helping them to learn about intestinal cancer can come from the doctor but helping them live with it can only come from a family member.