To understand the mental process one must be able to define it and relate to it. The mental process is the process of thinking. One’s thoughts must go through a process prior to verbalizing or taking action. The mental process includes the four styles of creative intelligence, which are intuitive, innovative, imaginative, and inspirational. The mental process also includes the five forces of mental models/mindsets, which are education, training, influence on others, rewards and incentives, and personal experience.
These elements are essential in everyone’s life as they not only shape what we see and how we understand the world but also how we act in it (Rowe, 2004). In this paper the following will be discussed: The four styles of creative intelligence and their influence on organizational decision making, how the five forces influence mental models/mindsets, the most commonly used mental models/mindsets that guide decision-making in the workplace, and how these models influence one’s decision making.
Creativity and Creative Intelligence. Creativity focuses on how we think and our strong desire to achieve something new or different (Rowe, 2004). Creativity is not about reinventing the wheel it is about going beyond the norm and creating new ideas. Creativity is a reflection of our creative intelligence (Rowe, 2004). Our creative intelligence describes how we see and understand the world, or basic beliefs, and our personality (Rowe, 2004). It allows people to expand their knowledge or thoughts by using their sense of sight, hearing, taste, touch, smell, intuition, and perception.
It allows people to think different, when people think different they do things different. All four styles of creative intelligence help to understand why people make certain decisions in various situations and how people view the world. Four Styles of Creative Intelligence The intuitive style focuses on results and relies on past experience to guide actions (Rowe, 2004). Intuitive intelligence allows people to know what to do or have a feeling of what to do in a situation. People should always be intuitive because it is important for them to always know how and when to react appropriately in unexpected situations.
Intuitive is important in organizational decision making because management is expected to anticipate concerns beforehand. For example, a manager will use its intuition when balancing the organization’s budget for the upcoming year. Management will use the previous budget as a model for the upcoming year budget and include projected revenues and expenses for the upcoming year. It would also be evident from the above discussion that managers can use intuition in all the phases of decision making from problem finding, problem defining, generating and choosing strategies, to final implementation (Khandelwal & Taneja, 2010, p. 53). The difference between intuitive and innovative is intuitive relies on experiences and innovative relies on new ideas. The innovative style concentrates on problem-solving, is systematic, and relies on data (Rowe, 2004). Innovative individuals take new ideas and convert them into new products. Individuals in science, engineering, and inventing are extremely innovative as they welcome precise experiments to exercise their thought and creativity skills. Innovative individuals are essential in organizational decision making as they bridge the gap between the consumer and the organization.
For example, Amazon was originally famous for selling books online at a reduced rate. Amazon has created and currently sells the Kindle, an electronic book reader device, which replace the books. The imaginative style can visualize opportunities, is artistic, enjoys writing, and thinks out of the box (Rowe, 2004). Imaginative individuals have a creative and lively imagination. In new circumstances, they do not have to be fed with suggestions; they see new circumstances as a new opportunity for a new solution. Imaginative individuals are important in organization decision making because they see every obstacle as a challenge.
For example, if an organization is seeking ways to increase its revenue by selling overstocked color paper. The innovative individual would creatively market the paper though motivation and talent to make the paper appealing to consumers. The comparison between imaginative and inspirational is that both styles display leadership and are inspiring to others. The inspirational style focuses on social change and the giving of self toward that end (Rowe, 2004). Inspirational individuals motivate others to help become united and to help fulfill a vision. One superior inspirational leader was Martin Luther King Jr. he wrote and read the “I Have a Dream” speech that still inspire people today. Inspirational leaders encourage extraordinary performance and greatness. Inspirational individuals are an influence in organizational decision making because when a project is due, teams are formed to encourage team building and to share their ideas that would ultimately become a collaborative solution. Inspirational individuals encourage staff to become part of the organization culture.
Five Forces of Mental Models/Mindsets and how they limit the Decision-making Process. The five forces that influence our mental models and mindsets are education, training, influence on others, rewards and incentives, and personal experience. These forces can shape our creative intelligence either negatively or positively, depending on if the experiences were positive or negative. These forces not only shape what we see and how we understand the world but also how we act in it. In a real sense, what we think is what we see, and what we see is what we think (Rowe, 2004). Education plays a huge role in how a person sees life.
An educated person has much more knowledge and a clearer vision than a person without an education. Education is key and it will positively influence a person’s mindset. One of the ways in which education would limit the decision-making process is if the person does not have enough education to make such decisions, for example, if staff are meeting to make decisions regarding the organization’s budget, which requires knowledge of statistics. If certain employees are not familiar with statistics, they would not be able to participate in the decision-making process.
Training influences our mental models/mindsets. It can either be a positive or negative influence. If people continue to update their training to keep up with the ever-changing world they would expand their creative intelligence; however, if one’s training become stagnates they would fall behind. If a person’s training has not been updated he or she would not be able to compete in the business world and able to participate in the decision-making process. People are usually influenced by their surroundings. These influences can be either negative or positive.
When people broaden their surroundings it has an influence on their mental models. People should surround themselves with positive influences and like-minded people so their perspectives can be adapted. Being influenced by one’s surrounding would be detrimental to the decision-making process because one need to make their own decisions and not rely on the decisions of others. Incentives and rewards can shape our mental models and mindset. Rewards make a person feel accepted, incentives give people something to work toward.
Striving for rewards and incentives influences a person’s mindset and it promote good behaviors. Incentives and rewards can assist in the decision-making process because it will encourage people to strive for perfection to receive the reward. Personal experience is extremely important in our mental models and mindsets. Personal experience allows one to recognize and handle certain situations and be more cautious of mistakes. Our creative intelligence is influenced by our personal experience; if we had positive personal experiences our creativity would be positive.
Personal experience is essential in the decision-making process because some personal experiences and professional issues are similar and one should be able to relate to one to help resolve the other. How Mental Models/mindsets Guide your Decision Making in the Workplace The mental models and mindsets are imperative in guiding my decision making in the workplace. When making decisions in the workplace I reflect on my education, training, influence on others, rewards and incentives, and personal experiences and apply it to the subject.
For example, when resolving personnel issues, I share the knowledge I gained from the class titled critical thinking skills. When assisting staff with a computer issue, I share the knowledge I gained from the computer training course. When staff goes above and beyond the call of duty I reward them with a certificate of commendation. Conclusion Our creative intelligence and mental models and mindsets are what help us shape and see the world. Although our creative intelligence and mental models and mindsets may be positive and negative; they are essential in helping positively influence one’s decision making in the workplace.