HUMAN RESOURCE MANAGEMENT
Human Resource Management (HRM) is a relatively new approach to managing people in any organization. People are considered the key resource in this approach. It is concerned with the people dimension in management of an organization. Since an organization is a body of people, their acquisition, development of skills, motivation for higher levels of attainments, as well as ensuring maintenance of their level of commitment are all significant activities. These activities fall in the domain of HRM. Human Resource Management is a process, which consists of four main activities, namely, acquisition, development, motivation, as well as maintenance of human resources. Scott, Clothier and Spriegel have defined Human Resource Management as that branch of management which is responsible on a staff basis for concentrating on those aspects of operations which are primarily concerned with the relationship of management to employees and employees to employees and with the development of the individual and the group. Human Resource Management is responsible for maintaining good human relations in the organization. It is also concerned with development of individuals and achieving integration of goals of the organization and those of the individuals. Northcott considers human resource management as an extension of general management, that of prompting and stimulating every employee to make his fullest contribution to the purpose of a business. Human resource management is not something that could be separated from the basic managerial function. It is a major component of the broader managerial function. French Wendell, defines ?Human resource management as the recruitment, selection, development, utilization, compensation and motivation of human resources by the organization”. According to Edwin B. Flippo, ?Human resource management is the planning, organizing, directing and controlling of the procurement, development, resources to the end that individual and societal objectives are accomplished”. This definition reveals that human resource (HR) management is that aspect of management, which deals with the planning, organizing, directing and controlling the personnel functions of the enterprise. NATURE OF HUMAN RESOURCE MANAGEMENT
The emergence of human resource management can be attributed to the writings of the human religionists who attached great significance to the human
factor. Lawrence Appley remarked, ?Management is personnel administration?. This view is partially true as management is concerned with the efficient and effective use of both human as well as non-human resources. Thus human resource management is only a part of the management process. At the same time, it must be recognized that human resource management is inherent in the process of management. This function is performed by all the managers. A manager to get the best of his people must undertake the basic responsibility of selecting people who will work under him and to help develop, motivate and guide them. However, he can take the help of the specialized services of the personnel department in discharging this responsibility. The nature of the human resource management has been highlighted in its following features: 1. Inherent Part of Management: Human resource management is inherent in the process of management. This function is performed by all the managers throughout the organization rather that by the personnel department only. If a manager is to get the best of his people, he must undertake the basic responsibility of selecting people who will work under him. 2. Pervasive Function: Human Resource Management is a pervasive function of management. It is performed by all managers at various levels in the organization. It is not a responsibility that a manager can leave completely to someone else. However, he may secure advice and help in managing people from experts who have special competence in personnel management and industrial relations. 3. Basic to all Functional Areas: Human Resource Management permeates all the functional area of management such as production management, financial management, and marketing management. That is every manager from top to bottom, working in any department has to perform the personnel functions. 4. People Centered: Human Resource Management is people centered and is relevant in all types of organizations. It is concerned with all categories of personnel from top to the bottom of the organization. The broad classification of personnel in an industrial enterprise may be as follows: (i) Blue-collar workers (i.e. those working on machines and engaged in loading, unloading etc.) and white-collar workers (i.e. clerical employees), (ii) Managerial and non-managerial personnel,
(iii) Professionals (such as Chartered Accountant, Company Secretary, Lawyer,
etc.) and non-professional personnel.
5. Personnel Activities or Functions: Human Resource Management involves several functions concerned with the management of people at work. It includes manpower planning, employment, placement, training, appraisal and compensation of employees. For the performance of these activities efficiently, a separate department known as Personnel Department is created in most of the organizations. 6. Continuous Process: Human Resource Management is not a one shot‘function. It must be performed continuously if the organizational objectives are to be achieved smoothly. 7. Based on Human Relations: Human Resource Management is concerned with the motivation of human resources in the organization. The human beings can‘t be dealt with like physical factors of production. Every person has different needs, perceptions and expectations. The managers should give due attention to these factors. They require human relations skills to deal with the people at work. Human relations skills are also required in training performance appraisal, transfer and promotion of subordinates. Personnel Management VS Human Resource Management: Contemporary Human Resource Management, as a part and parcel of management function, underscores strategic approach to management in areas of acquisition, motivation, and management of people at work. Human Resource Management derives its origin from the practices of the earlier personnel management, which assisted in the management of people in an organization setup. Human Resource Management leverages setting up the systems and procedures for ensuring efficiency, controlling and providing equality of opportunities for all working for the organization. Human Resource Management (HRM) differs from Personnel Management (PM) both in scope and orientation. HRM views people as an important source or asset to be used for the benefit of organizations, employees and society. It is emerging as a distinct philosophy of management aiming at policies that promote mutuality-mutual goals, mutual respect, mutual rewards and mutual responsibilities. The belief is that policies of mutuality will elicit commitment, which in turn, will yield both better economic performance and greater Human Resource Development (HRD). Though a distinct philosophy, HRM cannot be treated in isolation. It is being integrated into the overall strategic management of businesses. Further, HRM represents the latest term
in the evolution of the subject. There are several similarities between Human Resource Management (HRM) and Personnel Management (PM) (a) both models emphasize the importance of integrating personnel/HRM practices with organizational goals. (b) Both models vest Personnel/HRM firmly in line management. (c) Human Resource Management (HRM) and Personnel Management (PM) both models emphasize the importance of individuals fully developing their abilities for their own personal satisfaction to make their best contribution to organizational success. (d) Both models identify placing the right people into the right jobs as an important means of integrating personnel/HRM practice with organizational goals. OBJECTIVES OF HUMAN RESOURCE MANAGEMENT
According to Scott, Clothier and Spriegal, ?The objectives of Human Resource Management, in an organization, is to obtain maximum individual development, desirable working relationships between employers and employees and to affect the molding of human resources as contrasted with physical resources”. The basic objective of human resource management is to contribute to the realization of the organizational goals. However, the specific objectives of human resource management are as follows: (i) To ensure effective utilization of human resources, all other organizational resources will be efficiently utilized by the human resources. (ii) To establish and maintain an adequate organizational structure of relationship among all the members of an organization by dividing of organization tasks into functions, positions and jobs, and by defining clearly the responsibility, accountability, authority for each job and its relation with other jobs in the organization. (iii) To generate maximum development of human resources within the organization by offering opportunities for advancement to employees through training and education. (iv) To ensure respect for human beings by providing various services and welfare facilities to the personnel. (v) To ensure reconciliation of individual/group goals with those of the organization in such a manner that the personnel feel a sense of commitment and loyalty towards it. (vi) To identify and satisfy the needs of individuals by offering various monetary and non-monetary rewards. In order to achieve the above objectives, human resource management undertakes the following activities: (i) Human Resource
Planning, i.e., determining the number and kinds of personnel required to fill various positions in the organization. (ii) Recruitment, selection and placement of personnel, i.e., employment function. (iii) Training and development of employees for their efficient performance and growth. (iv) Appraisal of performance of employees and taking corrective steps such as transfer from one job to another. (v) Motivation of workforce by providing financial incentives and avenues of promotion. (vi) Remuneration of employees. The employees must be given sufficient wages and fringe benefits to achieve higher standard of living and to motivate them to show higher productivity. (vii) Social security and welfare of employees.
FUNCTIONS OF HUMAN RESOURCE MANAGEMENT
The main functions of human resource management are classified into two categories: (a) Managerial Functions and (b) Operative Functions (a) Managerial Functions following are the managerial functions of Human Resources Management. 1. Planning: The planning function of human resource department pertains to the steps taken in determining in advance personnel requirements, personnel programs, policies etc. After determining how many and what type of people are required, a personnel manager has to devise ways and means to motivate them. 2. Organization: Under organization, the human resource manager has to organize the operative functions by designing structure of relationship among jobs, personnel and physical factors in such a way so as to have maximum contribution towards organizational objectives. In this way a personnel manager performs following functions: (a) preparation of task force; (b) allocation of work to individuals; (c) integration of the efforts of the task force; (d) coordination of work of individual with that of the department. 3. Directing: Directing is concerned with initiation of organized action and stimulating the people to work. The personnel manager directs the activities of people of the organization to get its function performed properly. A personnel manager guides and motivates the staff of the organization to follow the path laid down in advance. 4. Controlling: It provides basic data for establishing standards, makes job analysis and performance appraisal, etc. All these techniques assist in effective control of the qualities, time and efforts of workers. (b) Operative Functions: The following are the Operative Functions
of Human Resource Management 1. Procurement of Personnel: It is concerned with the obtaining of the proper kind and number of personnel necessary to accomplish organization goals. It deals specifically with such subjects as the determination of manpower requirements, their recruitment, selecting, placement and orientation, etc. 2. Development of Personnel: Development has to do with the increase through training, skill that is necessary for proper job performance. In this process various techniques of training are used to develop the employees. Framing a sound promotion policy, determination of the basis of promotion and making performance appraisal are the elements of personnel development function. 3. Compensation to Personnel: Compensation means determination of adequate and equitable remuneration of personnel for their contribution to organization objectives. To determine the monetary compensation for various jobs is one of the most difficult and important function of the personnel management. A number of decisions are taken into the function, viz., job-evaluation, remuneration, policy, inventive and premium plans, bonus policy and co-partnership, etc. It also assists the organization for adopting the suitable wages and salaries, policy and payment of wages and salaries in right time. 4. Maintaining Good Industrial Relation: Human Resource Management covers a wide field. It is intended to reduce strifies, promote industrial peace, provide fair deal to workers and establish industrial democracy. It the personnel manager is unable to make harmonious relations between management and labor industrial unrest will take place and millions of man-days will be lost. If labor management relations are not good the moral and physical condition of the employee will suffer, and it will be a loss to an organization vis-a-visa nation. Hence, the personnel manager must create harmonious relations with the help of sufficient communication system and co-partnership. 5. Record Keeping: In record-keeping the personnel manager collects and maintains information concerned with the staff of the organization. It is essential for every organization because it assists the management in decision making such as in promotions. 6. Personnel Planning and Evaluation : Under this system different type of activities are evaluated such as evaluation of performance, personnel policy of an organization and its practices, personnel audit, morale, survey and performance appraisal, etc. SIGNIFICANCE OF HUMAN RESOURCE MANAGEMENT
Human Resource Management has a place of great importance. According to Peter F. Drucker, ?The proper or improper use of the different factors of production depends on the wishes of the human resources. Hence, besides other resources human resources need more development. Human resources can increase cooperation but it needs proper and efficient management to guide it?. Importance of personnel management is in reality the importance of labor functions of personnel department which are indispensable to the management activity itself. Because of the following reasons human resource management holds a place of importance. 1. It helps management in the preparation adoption and continuing evolution of personnel programs and policies. 2. It supplies skilled workers through scientific selection process. 3. It ensures maximum benefit out of the expenditure on training and development and appreciates the human assets. 4. It prepares workers according to the changing needs of industry and environment. 5. It motivates workers and upgrades them so as to enable them to accomplish the organization goals. 6. Through innovation and experimentation in the fields of personnel, it helps in reducing casts and helps in increasing productivity. 7. It contributes a lot in restoring the industrial harmony and healthy employer-employee relations. 8. It establishes mechanism for the administration of personnel services that are delegated to the personnel department. Thus, the role of human resource management is very important in an organization and it should not be undermined especially in large scale enterprises. It is the key to the whole organization and related to all other activities of the management i.e., marketing, production, finance etc. Human Resource Management is concerned with the managing people as organizational resources rather than as factors of production. It involves a system to be followed in business firm to recruit, select, hire, train and develop human assets. It is concerned with the people dimension of an organization. The attainment of organizational objectives depends, to a great extent, on the way in which people are recruited, developed and utilized by the management. Therefore, proper co-ordination of human efforts and effective utilization of human and others material resources is necessary.
LEGACY OF HRM:
The legacy of HRM needs to be analyzed from two different perspectives to get a better insight into its nature. These are (a) the Western context (b) the Indian context. (a) Western Context: The origin of HRM, as is known today, date back to ancient times. One find a reference of HR policy as early as 400 B.C., when the Chaldeans had a sound incentive wage plan. All that has changed over the years is the status of the employees, their roles and relationship-inter personal and inter-group. The status of labor prior to industrial revolution was extremely low and the relationships were characterized by slavery, seldom and guild system. The slaves performed manual tasks to agricultural, military and clerical responsibilities. The efficiency levels were low due to over-dependence on negative incentives and negligence of positive incentives. The slavery structure was replaced by seldom, were neither slaves nor hired laborers. The structure was related to rural and agrarian pursuits. Workers were offered positive incentives which resulted in enhanced productivity and reduced need for supervision. Seldom disappeared during Middle Ages with growth in manufacturing and commercial enterprises. It was replaced by the Guild System. The guild system involved the owners, the journeyman and the apprentice. It was here that real HRM started. One noticed, proper selection procedures being adopted, workers being imparted training and collective bargaining being adopted to settle issues pertaining to wages and working conditions. With the advent of Industrial Revolution, the guild system disappeared. The doctrine of laisser-faire was advocated and the cottage system got transformed to factory system leading to enhanced specialization. But this period was dominated by many unhealthy practices like unhealthy work environment, long working hours, increased fatigue rate, monotony, strains, and likelihood of accidents and poor work relationship. Progressive entrepreneurs like Owen believed that healthy work environment could be effectively used to improve productivity. But his opinion faced severe opposition. A major change was noticed in personnel practices after the World War I. The modern HRM started in 1920. Groups were formed to conduct research on personnel problems. A number of studies were undertaken to analyze the fallacies in the personnel field. For the first time, psychology was applied to management. The Hawthorne studies advocated the need to improve industrial relations for
increasing production. The application of psychology brought a dramatic change in the work relationship and productivity started increasing. But this prosperity ended during the great depression. Thereafter, organizations started offering fringe benefits to workers to induce them to work. Findings of behavioral science were used to enhance productivity. Increasing number of organizations adopting manpower planning, management development, techniques of personnel management, etc. Personnel departments started stressing on management-individual employee relationships. This was followed by setting up of labors relations department to negotiate and administer collective bargaining. Federal interest gave rise to manpower management department. The members of these departments were technically competent in testing, interviewing, recruiting, counseling, job evaluation negotiation and collective bargaining. They also acquired expertise in wage and salary administration, employee benefit schemes and services, training and development and other allied services. The top management started encouraging line managers in middle management to consult personnel departments in these respects. This department, later on acquired recognition as staff to the working-line. This led to multiplicity of personnel jobs instead of a single, stereotyped task. The personnel or human resource manager became a part of top management. In today’s world, stress is on scientific selection, training and development. There is an increasing emphasis on interrelationship between the leader, follower and the environment. Attempts are also on to provide scope to an individual’s personal dignity, status and sense of achievement. The concern is increasing profits through people. HRM in India is centuries old. The first reference of HRM was provided by Kautilya as early as 4th century B.C. in his book ‘Arthashastra’. The work environment had logical procedures and principles in respect of labor organization such as Shreni‘ Wages were paid in terms of quantity and quality of work. Workers were punished for unnecessary delay or spoiling of work. Kautilyas contribution was based on ‘Shamrastra’ Concepts like job description, qualifications for jobs, selection procedures, executive development, incentive system and performance appraisal were very effectively analyzed and explained. The guild system prevailed in the Indian economy too. It was based on ‘Varnashram’ or caste system and resulted in division of labor accordingly. In the course of time, professions became
hereditary. From 14th century B.C. to the latter half of 10th century B.C., the relationship of employer-employee was marked with justice and equity. The HRM experienced full in mediaeval India due to foreign aggressions over the next 700 years. During the Mughal rule, Karkhanas‘ were established, but the artisans and craftsmen were poor and lived on starvation level and the productivity was low. During the British rule, the work environment was appalling and full of inhuman cruelties. This continued till 1881 when the Factory Act was enacted. This Act provided for (i) weekly holidays (ii) fixation of working hours (iii) fixation of minimum age for children at 7 years subject to a maximum working period of 7 hours a day. In 1890, the first labor organization was formed and was known as Bombay Mill Hands Association. This association started working for improving the work environment and for getting the workers their rightful dues. The success of this association few amongst these were Printers Union Calcutta (1905), Postal Union, Bombay (1907) and Madras Labor Union (1918). The union movement was very weak till the early thirties. But the situation showed marked improvement 5 years before and after the Second World War. After independence, the activities of the personnel department have multiplied. Human resource department is expected to take care of welfare activities, employment, safety, training, wage and salary administration, promotions, transfers, lay-off, improvement in living and working conditions, health services, safety measures, prevention and settlement of disputes, etc. FUTURE CHALLENGES BEFORE THE MANAGERS
Because of continuous changing socio-economic, technological and political conditions, the human resource managers of the future shall have to face more problems in the management of labor. The human resource managers of today may find themselves obsolete in the future due to changes in environment if they do not update themselves some of the important challenges which might be faced by the managers in the management of people in business and industry are discussed below: 1. Increasing Size of Workforce: The size of organizations is increasing. A large number of multinational organizations have grown over the years. The number of people working in the organization has also increased. The management of increased workforce might create new problems and challenges as the workers are
becoming more conscious of their rights. 2. Increase in Education Level: The governments of various countries are taking steps to eradicate illiteracy and increase the education level of their citizens. Educated consumers and workers will create very tough task for the future managers. 3. Technological Advances: With the changes coming in the wake of advanced technology, new jobs are created and many old jobs become redundant. There is a general apprehension of immediate unemployment. In the competitive world of today, industry cannot hope to survive for long with old technology. The problem, of unemployment resulting from modernization will be solved by properly assessing manpower needs and training of redundant employees in alternate skills. 4. Changes in Political Environment: There may be greater Government‘s interference in business to safeguard the interests of workers, consumers and the public at large. Government‘s participation in trade, commerce and industry will also pose many challenges before management. The Government may restrict the scope of private sector in certain areas in public interest. It does not mean chances of co-operation between the Government and private sector are ruled out. In fact, there will be more and more joint sector enterprises. 5. Increasing Aspirations of Employees: Considerable changes have been noted in the worker of today in comparison to his counterpart of 1950s. The workers are becoming more aware of their higher level needs and this awareness would intensify further in the future workers. 6. Changing Psychosocial System: In future, organizations will be required to make use of advanced technology in accomplishing their goals while satisfying human needs. In the traditional bureaucratic model, the organizations were designed to achieve technical functions with a little consideration given to the psychosocial system. But future management would be required to ensure effective participation of lower levels in the management of the organization system. 7. Computerized Information System: In the past, the automation of manufacturing processes had a major effect upon the systems of production, storage, handling and packaging, etc. More recently, there has been and in the future there will be the impact of revolutionary computerized information system on management. This revolutionary development would cover two primary areas of personnel management which are as follows: (a) The use of electronic computers for the collection and processing of data, and (b) The direct
application of computers in the managerial decision making process. 8. Mobility of Professional Personnel: Organizations will expand the use of ?boundary agents? whose primary function will be achieving coordination with the environment. One interesting fact will be an increase in the mobility of various managerial and professional personnel between organizations. As individuals develop greater technical and professional expertise, their services will be in greater demand by other organizations in the environment. 9. Changes in Legal Environment: Many changes are taking place in the legal framework within which the industrial relations systems in the country are now functioning. It is the duty of the human resource or personnel executive to be aware of these changes and to bring about necessary adjustments within the organizations so that greater utilization of human resources can be achieved. This, indeed, is and would remain a major challenge for the personnel executive. 10. Management of Human Relations: On the ‘industrial relations’ front, things are not showing much improvement even after so many efforts by the government in this direction. Though a large number of factors are responsible for industrial unrest but a very significant cause is the growth of multi unions in industrial complexes having different political affiliations. Under the present conditions, it appears that inter-union rivalries would grow more in the coming years and might create more problems in the industry. Management of human relations in the future will be more complicated than it is today. Many of the new generation of employees will be more difficult to motivate than their predecessors. This will be in part the result of a change in value systems coupled with rising educational levels. Greater skepticism concerning large organizations and less reverence for authority figures will be more common. Unquestioning acceptance of rules and regulations will be less likely. New Role of Human Resource Management Human Resource Management in the New Millennium has undergone a great revolution by questioning the accepted practices and re-inventing the organizations as well as structures. Many traditional practices have been thrown out. As an example, it can be seen that hierarchies are vanishing and there is greater emphasis on flat organizations. It means a great deal of specialization and skills. It also means upgrading the norms and standards of work as well as performance. The new role of human resource management is much more strategic than before.
Some of the new directions of the role of HRM can be summed up as follows: 1. A Facilitator of Change: To carry people through upheaval requires the true management of human resources. 2. An Integrated Approach to Management: Rather than being an isolated function, human resource is regarded as a core activity, one which shapes a company‘s values. In particular, this can have an impact on customer service. 3. A Mediator: Establishing and balancing the new and emerging aspirations and requirements of the company and the individual. These changes, which are taking place, involve more commitment of the organization to the development of people by improving performance and cutting costs. As a result of this, the duration of tenure, which was traditionally long standing, is now limited, future is becoming less certain, management opportunities are self-determined and motivational factors are more concerned with enhancing future employability rather than loyalty to the company and, at the same time, the rewards are going up in terms of higher salaries. The future creative careers, will require more involved approach to career development, which will include: (i) Share employees with strategic partner organizations (customers of suppliers) in lieu of internal moves. (ii) Encourage independence: Employees may go elsewhere for career development, possibly to return in a few years. (iii) Fund-groups of employees to set-up as suppliers outside the organization. (iv) Encourage employees to think of themselves as a business and of the organization’s various departments as customers. (v) Encourage employees to develop customers outside the organization. (vi) Help employees develop self-marketing, networking and consultancy skills to enable them to search out, recognise or create new opportunities for both themselves and the organization. (vii) Identify skilled individuals in other organizations who can contribute on a temporary project basis or part-time. (viii) Regularly expose employees to new people and ideas to stimulate innovation. (ix) Balance external recruitment at all levels against internal promotion to encourage open competition, ?competitive tendering? for jobs to discourage seeing positions as someone‘s territory which causes self-protective conformity. (x) Forster more cross-functional teamwork for self-development. (xi) Eliminate the culture of valuing positions as career goals in favor of portraying a career as a succession of bigger projects, achievements and new skills learned. The concept of
?position” is part of the outside static concept of the organization. Positions are out. Processes and projects are in. (xii) Abandon top-down performance appraisal in favor of self-appraisal based on internal customer satisfaction surveys and assessing people as you would suppliers. (xiii) Replace top-down assessment processes with self-assessment techniques and measure performance in term of results.
Functions of a Human Resource Manager A human resource manager, charged with fulfilling the objectives of an organization, should be a leader with high intellectual powers, a visionary and a philosopher who provides the initiative to shape the future in terms of leading the human beings in an organization towards more prosperous and progressive policies. 1. Human Resource Man as an Intellectual: The basic skill in the human resource field as compared to technologists or financial experts is the skill to communicate, articulate, understand and above all, to be an expert when it comes to putting policies and agreements in black and white. The personnel man‘s skill lies in his command over the language. A personnel man has to deal with employees and he must possess the skills of conducting fruitful and systematic discussions and of communicating effectively. He should also be in a position to formulate principles and foresee the problems of the organization. This means that he would require the mental ability to deal with his people in an intelligent manner as well as to understand what they are trying to say. 2. Human Resource Man as an Educator: It is not enough that a human resource man has command-over the language, which, however, remains his primary tool. He should be deeply interested in learning and also in achieving growth. Basically, human beings like to grow and realize their full potential. In order to harmonies the growth of individuals with that of the organization, a personnel administrator must not only provide opportunities for his employees to learn, get the required training and assimilate new ideas but also he himself should be a teacher. A personnel man who simply pushes files and attends labor courts for conciliation purposes and other rituals of legal procedure for the settlement of industrial disputes is not a personnel administrator of the future. 3. Human Resource Man as a Discriminator: A human resource administrator must have the capacity to discriminate between right and wrong, between that
which is just and unjust and merit and non-merit. In other words, he should be a good judge when he sits on a selection board, a fair person when he advises on disciplinary matters and a good observer of right conduct in an organization. 4. Human Resource Man as an Executive: The human resource man must execute the decisions of the management and its policies with speed, accuracy and objectivity. He has to streamline the office, tone up the administration and set standards of performance. He has to coordinate the control functions in relation to the various other divisions and, in doing so he should be in a position to bring unity of purpose and direction in the activities of the personnel department. He must ask relevant questions and not be merely involved in the office routine whereby the status quo is maintained. He should have the inquisitiveness to find out causes of delay, tardy work and wasteful practices, and should be keen to eliminate those activities from the personnel functions which have either outlived their utility or are not consistent with the objectives and purposes of the organization. 5. Human Resource Man as a Leader : Being basically concerned with people or groups of people, and being placed in the group dynamics of various political and social functions of an organization, a Human resource man must not shirk the role of leadership in an organization. He, by setting his own example and by working towards the objectives of sound personnel management practices, must inspire his people and motivate them towards better performance. He should resolve the conflicts of different groups and build up teamwork in the organization. 6. Human Resource Man as a Humanist: Deep faith in human values and empathy with human problems, especially in less developed countries, are the sine qua non for a Human resource man. He has to deal with people who toil at various levels and partake of their joys and sorrows. He must perform his functions with sensitivity and feeling. 7. Human Resource Man as a Visionary: While every leading function of an organization must evolve its vision of the future, the primary responsibility for developing the social organization towards purposive and progressive action fall on the personnel man. He should be a thinker who sets the pace for policy-making in an organization in the area of human relations and should gradually work out new patterns of human relations management consistent with the needs of the organization and the society. He must ponder on the social obligations of the enterprise, especially if it is
in the public sector, where one has to work within the framework of social accountability. He should be in close touch With socio-economic changes in the country. He should be able to reasonably forecast future events and should constantly strive to meet the coming challenges. CONCLUSION
Human Resource (HR) Department is established in every organization under the charge of an executive known as Human Resource Manager. This department plays an important role in the efficient management of human resources. The human resource department gives assistance and provides service to all other departments on personnel matters. Though personnel or human resource manager is a staff officer in relation to other departments of the enterprise, he has a line authority to get orders executed within his department. The human resource manager performs managerial functions like planning, organizing, directing and controlling to manage his department. He has also to perform certain operative functions like recruitment, selection, training, placement, etc., which the other line managers may entrust to him. He is basically a manager whatever may be the nature of his operative functions. The status of Human Resource Manager in an organization depends upon the type of organization structure. In most of the big enterprises, human resource department is set up under the leadership of personnel manager who has specialized knowledge and skills. The human resource manager performs managerial as well as operative functions. Since he is a manager, he performs the basic functions of management like planning, organizing, directing and controlling to manage his department. He has also to perform certain operative functions of recruitment, selection, training, placement, etc., which the problems to management, the human resource managers attach highest priority to the settlement of industrial disputes than anything else. The role of human resource management in industry is underlined by the complex and dynamic nature of environment under which the modern large-scale industries function. The impact of technology on organization structure, politicization of workers‘ unions, and the growing consciousness of industrial employees about their rights and privileges, have made the role of personnel management increasingly more important in industrial undertakings. The task has also been facilitated by the greater recognition of the value of human resources in industry and application of human
resource development (HRD) techniques by the enlightened managers in modern organizations.